Terms of Service

These terms apply to the newellro.cloud website, the Newell RO game, and every purchase on the Top-up page. The service is run by PT NEWELL DIGITAL GAMING. By creating an account or making a purchase, you agree to these terms.

1. About the service

Newell RO is a free-to-play online game and is not affiliated with Gravity Co., Ltd. Playing costs nothing. Purchases are optional and are virtual items in the game only.

2. Your account

• You are responsible for your account and everything done with it. Never share your password; the staff will never ask for it.
• Use an email address you can read. It is used to recover your password and to contact you about orders.
• Users under 18 need permission from a parent or guardian before making a purchase.

3. What we sell

• Cash Points: the in-game currency for the Cash Shop (costumes, convenience items and Premium tickets). The Cash Points of each package and its price in Rupiah are shown on the Top-up page.
• Premium Service: Premium status for every character of one account for the number of days bought. The time runs whether you play or not.
• Virtual items are a licence to use them in the game, not ownership. They have no money value and we cannot exchange them back for money.

4. Payment and delivery

• Prices are in Indonesian Rupiah (IDR) and are final when you go to the payment page. Fees charged by your bank or e-wallet (if any) are paid by the buyer.
• Payments are processed by a third-party payment provider. We never receive or store your card or bank details.
• Once the payment is confirmed, the Cash Points or Premium reach your game account automatically, usually within 1 minute, 24 hours a day. If you are offline, they are given the next time you log in.
• Orders that are not paid within 60 minutes expire automatically.
• Every order has an order code. Give this code when you contact us.

5. Cancellations and refunds

See the Refund Policy.

6. Game rules

The game rules (bots, bugs, conduct, sanctions) are on the Rules page. Accounts banned for breaking the rules are not entitled to a refund of unused Cash Points or Premium.

7. Availability

• The service is provided "as is". Maintenance, outages and data rollbacks can happen.
• If a rollback removes a paid purchase, we give that purchase again.
• If the service is going to close for good, we announce it at least 30 days ahead and stop selling during that time.

8. Changes to these terms

These terms may change. The date above shows the current version. A purchase follows the terms in force when it was made. These terms are governed by the laws of the Republic of Indonesia.

9. Contact

Questions about these terms: see Contact Us.