Refund Policy
Last updated: 1 November 2026
Cash Points and Premium Service are digital goods, delivered automatically as soon as the payment is confirmed. All purchases are final and non-refundable, in part or in full, and cannot be exchanged back for money.
Before you pay
Check the package, the amount and the game account before paying. The order page shows exactly what you get. Choosing the wrong package or account, or changing your mind, is not a reason for a refund.
If something goes wrong with a payment
- Nothing arrived: if the payment went through but the Cash Points or Premium did not reach your account, we deliver them by hand.
- Double payment: if you were charged twice for the same order, the second payment is given as Cash Points of the same value.
- Unfinished payments: unpaid orders expire on their own after 60 minutes, at no cost.
Contact us through Contact Us with the order code (starts with NT), your game account name and the payment proof.
Banned accounts
Unused Cash Points or Premium on an account banned for breaking the rules are not returned.
Chargebacks and disputes
Please contact us before opening a dispute with your bank or the payment provider; we fix delivery problems directly. While a dispute is open, the account concerned may be frozen until it is settled.