# Patch the Client

Newell RO has content the stock client does not include: custom maps, NPC sprites, Daily Quest
titles, and text tables. All of it is delivered through the **Newell RO Launcher**.

## Newell RO Launcher

`Newell RO Launcher.exe` is the official Newell RO patcher. Besides installing updates, the launcher shows:

- **The latest news** from the team (events, maintenance, patch notes), the same as on the website
- **Server status** and the number of players online
- **A countdown** to the next WoE
- An **English / Indonesia** language choice (the EN / ID button at the top right)

Don't have it yet? Download `Patcher.zip` from [newellro.cloud/download](https://newellro.cloud/download) and
extract its contents (`Newell RO Launcher.exe` and `Newell RO Launcher.cfg`) into the game folder. Both files
must be in the same folder.

!!!info Already using the Newell RO Patcher?
The launcher is not installed through updates. Download `Patcher.zip` from
[newellro.cloud/download](https://newellro.cloud/download), extract it into the game folder, and from now on
start the game from the **Launcher**. The old patcher still works as a backup.
!!!

## How to Update

1. Run `Newell RO Launcher.exe` in the game folder. Windows asks for Administrator permission, choose **Yes**.
2. Wait until the bar is full. The launcher only downloads files that changed.
3. Press **PLAY** (or **MAIN** when the launcher is in Indonesian).

Do this **every time** you want to play. When there is a new update, the launcher installs it automatically.
A new launcher version (if any) is announced in the news and downloaded again from the download page.

!!!warning Do not start the game directly from Ragexe
Starting the game without the launcher means skipping updates. The result ranges from mild (empty quest
titles) to serious (maps or NPCs not showing, client errors).
!!!

## Graphics & Sound Settings

The **Setup** button in the launcher opens the graphics, sound, and gameplay settings. Close the game before
saving, because the game overwrites these settings when it exits. The settings apply the next time the game
starts.

## Microsoft Edge WebView2

The launcher uses **Microsoft Edge WebView2**, which already comes with Windows 10 and 11. If you see the
message "Microsoft Edge WebView2 required", choose **Yes** to open Microsoft's download page, install the
WebView2 Runtime, and open the launcher again. In the meantime, the old `Newell RO Patcher.exe` still works.

## Troubleshooting

| Symptom | Cause | Fix |
|---|---|---|
| Empty quest titles / Quest window error | the client is not updated | run the launcher |
| Black map or "world NULL" when entering a custom map | the map files were not downloaded | run the launcher and wait until it finishes |
| Prontera NPCs show without a sprite | the NPC sprites were not downloaded | run the launcher |
| The launcher keeps failing | connection problem or damaged files | close the game, click **Reset cache** then **Check again** |
| "WebView2 required" message | the WebView2 Runtime is not installed | install it from Microsoft's page, or use `Newell RO Patcher.exe` |
| News / server status do not show | the connection to the website dropped | patching still works normally; try reopening the launcher |

If the problem continues, contact the staff through the official support channels and include a screenshot.